Ordering FAQ
Answers before you order
Straight answers about file requirements, sizing, turnaround, and delivery. Still have a question? Reach out and we'll help.
What is a DTF transfer?
A DTF (direct-to-film) transfer is a full-color design printed on film that you heat-press onto shirts, hoodies, bags, and more. You order a ready-to-press transfer and apply it with a heat press.
What is a gang sheet?
A gang sheet is one sheet with multiple designs arranged together to make the most of the space. You arrange your designs in your own tool, upload the finished sheet, and we print it — priced by the sheet.
Is there a minimum order?
No. There is no minimum — order a single sheet or as many as you need.
What file formats do you accept?
PNG only, with a transparent background.
What resolution should my file be?
300 DPI is recommended. Lower-resolution files can soften details and edges in the final print.
Do you review artwork before printing?
Yes — every order. Before anything prints, a human checks your file for the things that cause a disappointing transfer: resolution too low for the size you picked, a missing transparent background, artwork scaled past what it can carry, and strokes too thin to print cleanly. We fix what we safely can. If something needs your decision, we email you before we print rather than printing it anyway. There's no extra step and no extra charge — ordering is how you submit it.
Will you fix or redesign my artwork?
We'll correct small, safe things as part of the check above. What we won't do is redraw, recreate, or vectorise your design, or build one from scratch — so the file you send should be the design you want printed. If it needs real design work, we'll tell you what's wrong so you or your designer can fix it.
How fast is turnaround?
Turnaround can vary based on current volume and order size. Contact us before ordering if you need current timing.
How do I get my order?
We ship orders nationwide. You'll get tracking by email as soon as your order is on its way.
Do you offer an online builder?
Yes. Upload loose designs with a size and quantity for each and our gang sheet builder packs them onto a sheet for you, or use the team builder for rosters with names and numbers. If you've already laid out a sheet in your own tool, upload it as-is and we'll print it exactly as supplied.
What if something is wrong with my order?
If your order arrives misprinted, defective, or not what you ordered because of our error, we reprint it — free. Contact us promptly with your order number and a photo of the problem so we can see what happened and get the replacement moving. What the guarantee doesn't cover, so there are no surprises: printed color won't match your screen exactly, because monitors and print are different and that normal variation isn't a defect; how a transfer presses depends on using the right time, temperature, and pressure for your material; and artwork we flagged before printing that you asked us to run anyway. We check every file before it prints and email you when something needs your decision, so nothing we think looks wrong goes on the press without you hearing from us first.
Ready to order?
